Our Privacy Policy

1. Who We Are

Europe Unlocked™ (EuropeUnlocked.co.uk), including the website saved to your phone's home screen, is run by Mad About Europe Limited, registered in England & Wales, company number 15979131, 142 Chorley New Road, Bolton, BL1 4NX. We are responsible for your personal data. Questions: hello@europeunlocked.co.uk.

2. What We Collect

- Your name, your email address and how you sign in.
- Your choices on the site: your airports, saved trips and searches, and the emails you sign up for.
- Your membership plan and its dates. Payments go through our payment provider; we never see your card number.
- How you use the site: your searches, the pages you visit and your device, plus analytics and advertising data if you accept cookies.
- Any messages you send us.

You book your flights with the airline, so we never hold your bookings, tickets or passport details.

3. How We Use It

To run your account, your membership and your searches; to send the emails you ask for (unsubscribe at any time) and the ones the service needs, such as receipts; to keep the search secure and stop misuse; to improve the site and measure our adverts, if you accept cookies; to credit the partner site that sent you here, if one did; and to keep the records the law requires, such as for VAT. We do this to provide the service you signed up for, with your consent, to keep the site secure, or because the law requires it.

4. Who We Share It With

We never sell your data. Trusted providers handle it for us, only to run the site: payments, sign-in, hosting and security, our database, email and, if you accept cookies, analytics and advertising. If a partner site sent you here, our affiliate network learns whether you joined, so the partner is credited. ExtremeDayTrips.com is also run by Mad About Europe Limited, and we check membership across both sites, for example to recognise someone who is a member of both. When you click through to book, we send the airline nothing about you. We would also share data if the law required it, or with a buyer if the business were sold.

5. Keeping the Search Secure

To stop automated copying of our results, our hosting provider checks that searches come from a real browser. We keep only a hashed version of your IP address, which cannot be turned back into the address, changes every week and is deleted within 15 days.

6. Where It Is Kept, and for How Long

Our database is in London. Where a provider processes data outside the UK, it uses the safeguards UK law requires. We keep your account while you have one, membership and payment records for six years for tax, and hashed IP addresses for no more than 15 days.

7. Your Rights

You can ask for a copy of your data, ask us to correct or delete it, object to or limit how we use it, and withdraw consent at any time: email hello@europeunlocked.co.uk. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.

8. Cookies

We use the cookies the site needs to work. Analytics, session recording and advertising cookies are used only if you choose Accept in the cookie banner. Whether or not you accept, we keep a visitor ID and a note of the partner site that sent you here, if one did, so that partner is credited when someone joins. To change your mind about Accept, clear this site's cookies and data in your browser and the banner will ask again.

9. Children, Other Sites and Changes

The site is for adults aged 18 and over. Airlines and other sites we link to have their own privacy policies. We will post any changes here, with the date.